❓ Frequently Asked Questions
big8 Q&A — Everything in One Place
The most common questions about playing games, claiming bonuses, withdrawing money, and using the site on mobile at big8 — all answered clearly and in detail, right here.
All kinds of players at big8 — new and experienced — have plenty of questions. What are the live casino table limits? How do you play on mobile? What happens to a bet if a cricket match is washed out by rain? How is wagering calculated for a bonus? Not knowing the answers to these questions takes the fun out of playing. This page is built to solve that. Read through the sections below and using the big8 platform will feel much easier.
Live Dealer Games
Baccarat
Teen Patti
Andar Bahar
Mobile
big8's live dealer tables come with a range of limits — from low-stake tables to high-stake rooms. If you're starting with a smaller budget, pick a lower-limit table. Experienced players can head to the bigger tables. The lobby displays the limit for each table so you can choose the right one.
Yes, big8's live casino is fully mobile-friendly. You can play live dealer games directly from a browser on both Android and iOS devices. For the best experience, use a stable internet connection — Wi-Fi or a strong mobile data signal will keep the camera stream running smoothly.
Baccarat is very straightforward. You bet on one of three options — Player, Banker, or Tie. The hand whose card total is closest to 9 wins. 10s and face cards are worth zero, and Aces count as 1. A small commission is deducted when the Banker bet wins. For beginners, starting with the Banker bet is the easiest approach.
Teen Patti is a popular card game from the Indian subcontinent where each player is dealt three cards and the best hand wins. Andar Bahar is simpler — a joker card is revealed, then cards are dealt alternately to the Andar (inside) and Bahar (outside) sides. Whichever side receives a card matching the joker first wins. Both games are available in big8's live lobby.
If your connection drops after a round has already started, the result of that round is recorded on the server. When you log back in, your account balance will reflect the correct outcome. If you notice any discrepancy, contact us via live chat or at [email protected] — our team is available 24/7 to help.
Mobile Usage
Android
iOS
Browser
Home Screen
big8 works on any modern Android or iOS smartphone or tablet. You can access the site from Chrome, Firefox, Safari, or any up-to-date browser. No separate app download is needed — you get the full experience directly in the browser. If you run into any issues on an older OS or browser, try updating it.
On Android, open the site in Chrome, tap the three-dot menu at the top, then select "Add to Home screen". On iPhone, open the site in Safari, tap the share icon at the bottom, then select "Add to Home Screen". This places big8 as an icon on your home screen — it launches quickly like an app and you won't need to open the browser each time.
Start by clearing your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data, check "Cached images and files" and "Cookies", then delete them. Reload the page afterwards. If the problem continues, check your connection or try a different browser.
Almost all of big8's games run fully in a mobile browser — slots, live casino, cricket betting, everything. Game providers use HTML5 technology, so no separate plugins are needed. Some table game buttons may appear slightly smaller on a smaller screen, but the overall experience is the same.
Cricket Betting
BPL
T20
Accumulator
Odds
Decimal odds are easy to read. Multiply your stake by the odds to get your total return. For example, if you bet ৳100 at odds of 1.85, you receive ৳185 in total if you win — meaning your profit is ৳85. The higher the odds, the lower the win probability generally is, but the bigger the reward. Odds never go below 1.00.
An accumulator combines multiple selections into a single bet. If all selections are correct, the odds of each are multiplied together, resulting in a larger payout. For example, adding a selection from the Bangladesh vs India match along with two other match selections multiplies the total odds significantly. However, if even one selection is wrong, the entire bet is lost.
Yes, big8's sportsbook covers BPL (Bangladesh Premier League), IPL, T20 World Cup, and international cricket matches. You can bet on a variety of markets including match winner, top batter, and total runs. Visit the cricket page to see available events.
If a match results in "No Result" due to rain or any other reason, bets are generally refunded. However, rules can vary by market — for example, some markets settle once a specific number of overs in the first innings have been completed. The betting rules for each market are shown in the market details. If in doubt, ask on live support.
In-play (or live betting) means placing bets in real time while a match is in progress. You get the opportunity to analyse the situation at the end of each over before placing your bet. big8 offers live cricket markets — once a match has started, go to the cricket section, find the ongoing events, and choose your preferred market.
Bonuses & Offers
Welcome Bonus
Wagering
Cashback
Yes, after accepting a bonus you can contact the support team to have it cancelled. However, if the bonus is cancelled, any winnings earned from that bonus will also be cancelled and only your original deposited amount will remain in your account. Keep this in mind before making a decision.
No, the welcome bonus is available only once per account — at the time of your first deposit. big8 offers a 100% match bonus up to ৳10,000. For example, if you deposit ৳1,000 you receive an additional ৳1,000 in bonus funds, letting you start with a total of ৳2,000. Opening multiple accounts from the same device or household is not allowed.
Wagering is calculated on the bonus amount only, not the deposit. For example, if you received a ৳1,000 bonus, you need to place ৳1,000 × 15 = ৳15,000 in bets before you can withdraw bonus winnings. You can meet this requirement through a single large bet or multiple smaller bets combined.
Yes, bonuses have a set expiry period. The exact time limit is stated in the bonus terms and conditions shown when you claim the bonus. If the wagering requirement is not met within the given time, the bonus and any winnings earned from it may be forfeited. Read the terms carefully when claiming a bonus.
big8's VIP program has 5 tiers. You move up through the tiers by playing regularly. The Bronze tier offers up to 0.3% weekly cashback, Silver offers 0.6%, Gold offers 0.9%, Platinum offers 1.2%, and the Diamond tier offers up to 1.5% weekly cashback. Cashback is calculated each week.
How to Withdraw
Withdrawal
bKash
Nagad
Bank
You need to complete the wagering requirement before withdrawing bonus winnings. Once the requirement is met, winnings earned from the bonus are added to your main balance and can be withdrawn just like any regular withdrawal. The minimum withdrawal is ৳800. The process is generally completed within 1 hour.
Yes, big8 processes withdrawals seven days a week, 24 hours a day. You can submit a request at night or on public holidays and it will generally be completed within 1 hour. Withdrawals are available at any time via bKash, Nagad, Rocket, Upay, or bank transfer.
Withdrawals are normally processed within 1 hour. If it has been showing "Pending" for longer than that, first make sure your account verification is complete. If the issue persists, contact us via live chat or at [email protected] with your withdrawal ID. Our support team is active 24/7.
No, for security reasons withdrawals must always be made to an account in the player's own name. The name on your big8 account, bKash, Nagad, Rocket, Upay, or bank account must all match. Payments to third-party accounts are not possible, and this policy helps prevent fraud.
The minimum withdrawal amount at big8 is ৳800. This limit applies equally to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. If your balance is below ৳800, play a little more to increase it, or plan your withdrawal alongside a deposit.
Still have questions? We're ready to help.
big8's support team provides round-the-clock assistance in both Bengali and English. Reach out through any of the channels below for any question or issue.