big8 Privacy Policy

1 Introduction

big8 is a secure and reliable online gaming platform operating for players in Bangladesh. We place the highest priority on our users' privacy. This privacy policy sets out how big8 collects your personal information, the purposes for which that information is used, how it is stored, and the circumstances under which it may be shared with third parties.

This policy applies to big8's website, mobile interface, and all related services. When you create an account on our platform, log in, or use any of our services, you are considered to have agreed to the terms of this privacy policy.

We regularly review this policy and update it as needed. You will be informed of any changes as far as possible. We ask that you read this policy regularly.

2 What Information We Collect

big8 only collects information that is necessary to provide our services. The categories of information collected are described in detail below:

2.1 Information Provided Directly by You

Information you provide during account registration and use:

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile number
• Banking and mobile banking details (for bKash, Nagad, Rocket, Upay or bank transfer)
• Documents provided for identity verification (if applicable)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Site usage patterns and navigation history
• Information collected through cookies and similar technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as identity verification agencies or payment processing companies. Such information is used solely to ensure the security and validity of your account.

3 Purposes of Using Your Information

big8 uses your information for the following lawful purposes:

• Account management: To create, verify, and properly manage your account.
• Service delivery: To complete gaming, betting, and financial transaction processes.
• Ensuring security: To prevent unauthorized use of accounts, fraud, and money laundering.
• Customer support: To provide efficient and prompt assistance with your questions or issues.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve the performance of our platform and the user experience.
• Communication: To send important account or service-related notifications (and promotional messages with your consent).

4 Data Protection and Security

big8 adopts industry-standard technical and organizational measures to protect your personal information. Our security framework includes:

4.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — securing all data transfers
• Storage of financial information through end-to-end encryption
• Firewall and intrusion detection systems
• Regular security audits

4.2 Organizational Measures

• Only authorized staff have access to your information
• Regular data protection training for staff
• All staff are bound by contract under a strict confidentiality policy
• Automated monitoring systems to detect suspicious activity

However, no system on the internet is completely impenetrable. We ask that you keep your account password confidential and contact us immediately if you notice any suspicious activity.

5 Sharing and Disclosure of Information

big8 never sells your personal information and does not provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service provider partners: With selected trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer) and technical support, who are obligated to maintain the same privacy standards.
• Legal obligations: When a lawful directive is received from a competent court, government authority, or law enforcement agency.
• Fraud prevention: To relevant authorities on the basis of specific suspicion of fraud or money laundering.
• Your consent: When you have given explicit permission.

With any third party with whom information is shared, big8 enters into a data processing agreement that clearly states the obligation to maintain confidentiality.

6 Cookie Policy

The big8 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

6.1 What Types of Cookies We Use

• Essential cookies: Required for the basic operation of the site, such as maintaining login sessions.
• Functionality cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To collect site usage statistics, which help us improve our services.

6.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some features of the site.

7 Data Retention Period

big8 retains your personal information only for as long as it is necessary:

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, some information may be kept for a specified period due to legal obligations.
• Transaction records are retained in accordance with applicable financial regulations.
• Once the required period has passed, information is securely deleted or anonymized in a non-identifiable manner.

8 Your Rights

You have certain important rights regarding your personal information:

8.1 Access and Correction

You may at any time view the information we hold about you and request correction of any inaccurate information. To do so, please contact our customer support team.

8.2 Request for Deletion

In certain circumstances you may request that your information be deleted. However, this may not be possible in all cases due to legal obligations.

8.3 Objection to Processing

You may object to the use of your information for promotional communications and withdraw this consent at any time.

8.4 Data Portability

You may request to receive information relating to you in a structured and commonly used format.

To exercise these rights or to raise any privacy-related complaint, please contact us at: [email protected]

9 Privacy of Minors

big8 is an adults-only platform — for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. We follow a specific process for age verification.

If we are informed that information belonging to a minor has been collected, we will immediately take steps to delete that information and close the relevant account.

10 International Data Transfers

big8's servers and operations may be based outside Bangladesh. In such cases, your information may be transferred across international borders. However, in such transfers we ensure that:

• Appropriate protection measures for the information are maintained.
• Equivalent protection is ensured in the recipient country through data processing agreements.
• Transfers are limited to the minimum necessary information only.

11 Policy Changes

big8 reserves the right to change or update this privacy policy as needed. In the event of any significant changes, we will notify you in the following ways:

• By displaying a clear notice on the website.
• By sending a message to your registered email address.
• By updating the "Last Updated" date at the top of the page.

Continued use of the platform after the updated policy is published will be considered as your agreement to the new policy. If you do not agree to the changes, you may close your account.

12 Contact Us

For any questions, complaints, or requests regarding the privacy policy, please contact the big8 customer support team:

• Email: [email protected]
• Live Chat: Available 24 hours, 7 days a week — in Bengali and English

We will make every effort to respond to your request as quickly as possible. Thank you for your trust in big8.